How trAloolaTM Works
For Artists | For Buyers
For Artists
trAloolaTM is - simply put - an online art fair. Artists set up a virtual booth.
trAloolaTM markets the site and handles the financial transaction then alerts the
artist when a sale has been completed.
Once a month, trAloolaTM
deposits the proceeds from those sales directly into the
artists’ bank account less a 10% commission on the price of the item.
Registration
The registration process is a simple, one-step process that establishes an account
for each artist. With that account, the artist can access the Artist Home
page which is the base from which they will manage their booth and their online
sales with trAloolaTM
. At this time you will establish a User ID which will
become your ‘handle’ on the site as well as a password.
Artist Home
This is where you will access all aspects of your booth and various other components
of selling on trAloolaTM.
It is free to have a booth on trAloolaTM. There
are no monthly fees, no photo hosting fees and no merchandising or other hidden
costs. When you make a sale, there is a 10% commission on the price
of the item. Period.
Personal & Banking Information
By providing us with this information, we can safely and securely transfer the proceeds
of your trAloolaTM sales via automatic deposit directly into your bank account each
month. We employ the highest level of security on the web and you can rest
assured that your information is private. We will never share your information
with any third parties.
Set Up A Booth
At trAloolaTM,
you can customize your booth with a few simple tools that we’ve provided.
For instance, you can upload a custom header. A 594 x 72 jpeg image
is the recommended size for this banner. You can also upload an image of yourself.
It helps to create a personal connection between you and the buyers.
We also encourage you to tell your story. A little history about you, your
art and what inspires you. This information is helpful to consumers in making
their purchase decision. The more you tell them the more connected they feel
to your specific brand of art.
This is also where you’ll define your shipping and return policies. There
are a few simple requirements to being a trAloolaTM
artist so that the consumer experience
is consistent. Please familiarize yourself with these in detail in our Terms
of Use.
Physical Locations is an important tool that will allow us to calculate taxes on
your behalf based on where you are shipping items. We need to know any addresses
where you reside and ultimately pay taxes, for example, if you live and work in
Michigan during the summer and then winter in Florida. As long as you pay
taxes in a state, you should include those addresses in your physical locations
list.
Inventory Manger
Here is where you will upload images of your items, write the descriptions, establish
the price and the shipping cost for each item. You can de-activate items in
your inventory if you need to take them to a show or event. However, if they
don’t sell offline, you simply re-activate them in your inventory without having
to re-upload them. You can also put an item on sale or offer multiple item
discounts. If you have any questions about the specific features of managing
your inventory you can roll your mouse over each of the headers and a description
will appear to provide further details.
Event Manager
Here is where you can communicate what art shows and craft fairs you’ll be attending
throughout the year. Simply add the event, the location and the date and click
SAVE. These events will be visible to consumers in your booth.
Vacation Manager
Everyone needs a break! But, that doesn’t mean you have to stop selling.
Simply enter the dates which you will be gone as well as the date that you will
resume shipping. Customers will still be able to view your merchandise and
buy items from you but they will be alerted that shipping will be delayed until
you return.
If you need to take a break to replenish inventory, travel to shows and events,
or whatever, simply go to the Artist Home Page and put your booth OFFLINE.
When you’re ready to sell again, just go back and turn it back ON LINE and you’ll
be ready to go again.
Artist Sales Center
Keep track of all your sales in our Artist Sales Center. In addition to real
time access to your sales data, we will compile your results on a monthly basis
so that you can easily keep track of your trAloolaTM
sales. This is also where
you will enter your ship dates after an item has sold. Entering this information
starts the clock on tracking the return window. If you fail to enter this
information we will start the return item timeframe 72 hours after the sale has
been completed. View complete details on the requirements for returns in our
Terms of Use.
Features/Support
There are many other features coming soon to the site and we will keep you posted
as they are added. If you have any questions there are a few ways to learn
more:
These question marks throughout
the site provide helpful information right when and where you need it. Simply
roll your mouse over the question mark and the information will appear on your screen.
FAQs. We have put together
the answers to several frequently asked questions. To access these, simply
go to the Artist Home and click on Artist Help.
eMail, Chat and Phone Support.
If you can’t find the answer to your questions throughout the site or need some
specific help, please contact Customer Support. During normal business hours
you can call us or chat live. Otherwise, shoot us an email and we will get
back to you within one business day. All contact information is available
by clicking on Artist Help from the Artist Home page.
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Buyers
trAloolaTM is - simply put – an online art fair. You will have access to a wide
variety of unique and one-of-a-kind merchandise year round. No more waiting
for the local art and craft fairs or wishing you had made that purchase last summer.
Registration
Registration is an easy, one-step process. You don’t need to register to search
and browse, but you will need to register in order to buy. During registration
you will establish a User ID and a Password. Your User ID is your ‘handle’
on the site and how other users will know you.
Window Shopping
Know what you are looking for? Click Go Window Shopping in the upper left
corner and type in the item, booth or artist name. Or if you prefer to browse
by category, use the category options in the blue navigation bar at the top of the
page.My Account
Once you have registered you are free to roam the booths of trAloolaTM and make purchases
from one or more artists at a time with a convenient, centralized check out process.
In the My Account section, you can update your personal information, address
book, complete rave reviews, hold your favorite booths, access your shopping bag,
return an item and contact customer support.
Personal Information
This is where you can edit your password, secret question, name, address and email.
**Your use id is how we and others on the site identify you. Therefore, once
you have selected your User ID you cannot change it.
My Addresses
This is where you can update your information on file with us. You can keep
your registration address as well as you billing and ship to addresses on file here.
This will make checking out easier.
My Guest Book
This feature will allow you to enter the addresses of all the people you regularly
ship to. That way, when you get to check out, you can simply select them from
the drop down box on the Ship To Address making gift giving a snap. You can
also add names to your guest book during check out.
My Favorite Booths
Found an artist whose style you love and you want to visit them over and over again
throughout the year? Add them to My Favorite Booths so that you can
find them quickly and easily in the future. You can also send this list to
your friends and family who may be looking for that perfect gift for you!
Purchase History
This page will provide you with complete details of all your trAloolaTM purchases.
Return an Item
If you are not satisfied with a purchase, each artists has agreed to provide
a minimum 7 day window to return an item, except for excluded items. Please
refer to the artists detailed return policy for extensions on the 7 day minimum.
My Shopping Bag
The My Shopping bag section allows you to place items you are interested in to compare,
hold and continue shopping, even if you log out of the site. Remember, many
of the items are one of kind and if the item gets sold it may not be available
when you try to check out later.
My Account Help
We have put together the answers to several frequently asked questions. To
access these, simply go to the My Account Page and click on My Account Help
If you have further questions about trAloolaTM, you can contact one of our customer
care representatives by email or live chat, Monday through Friday 10:00am – 6:30
pm CST.
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