Home Register/Login
My Account Artist Home

Artist FAQs

What is trAloolaTM? Return Policy Details
Why should I use trAloolaTM? Responding to a Buyers Question
How much does it cost for me to use trAloolaTM’s services? Dispute Resolution
How do I get paid? My Rave Reviews
Registration and Log in Item Descriptions
How do I start selling on trAloolaTM? Set Up Booth
Personal and Banking Information Vacation Manager
My Booth Description Wholesale Sales
Event Manager What is the Inventory Manager?
Shipping Information What is the Affiliate Marketing Program?





What is trAloolaTM?
trAloolaTM is the only online art fair exclusively for artists and craftspeople to display, merchandise and sell their art to an enthusiastic base of art lovers. It’s like an art fair that lasts 24 hours a day, 7 days a week all year long, except you never have to leave your home.
Why should I use trAloolaTM?
trAloolaTM allows an artist to concentrate on what they are good at…creating their work.  It’s exclusive to artists and craftspeople, easy to use, allows you to manage the costs associated with online sales and is RISK FREE!  Once you’ve set up your booth, let trAloolaTM handle the rest, including: centralized payment processing, automated tax calculations, reporting, even an affiliate program that allows you to earn money by marketing trAloolaTM on your own site.  Increase your sales and reduce your costs.
How Much does it cost for me to use trAloolaTM’s services?
There is no charge for setting up a booth on trAloolaTM.  When you make a sale trAloolaTM will collect 10% of the item(s) price and pass any taxes collected and shipping money directly through to you.  There are no monthly fees, no photo hosting fees, and no listing fees.  You never pay unless you make a sale.
How do I get paid?
trAloolaTM will close the books on the 17th of each month at noon CST.  On the 21st of each month,(or the first business day following the 21st)  trAloolaTM will credit your bank account on file for the items sold from your booth.  Your payment will include the cost of your item less the 10% commission, plus taxes and shipping collected.  We will also pay you for any affiliate money earned and debit your account for any returns that have been confirmed.
Registration and Log in
Feel Free to window shop, search and browse on trAloolaTM.  However, in order to buy or sell you will need to Register.  You can do this by clicking the Register/Log in option at the top left and follow the steps provided.  This will provide us the information necessary to complete a transaction.
How do I start selling on trAloolaTM?
To set up a booth on trAloolaTM, go to the homepage and click on the Register/Login at the top left.  You will need to register as an Artist and Buyer.  Once you are registered you can go to the Artist Home option and click on the Personal and Banking Information, and complete that section.  Next, click on Set Up Booth and enter the details of your booth.  Finally, click on Inventory Manager and upload photos, descriptions, prices, inventory and shipping information.  Events Manager and vacation manager are optional tools for managing your booth.
Personal and Banking Information
It is necessary to fill in the Banking information to set up a booth on trAloolaTM.  This allows us to transfer the money from your sales to you electronically into the bank account on file.  Your bank account will be automatically credited on the 21st of each month (or the next business day in the event the 21st falls on a weekend or holiday) for any amount earned on the site.  Once you have registered, you can enter this information under the Manage Your Booth Section and click on Personal and Banking Info.
My Booth Description
Your booth description will appear on your site home page.  This is an opportunity for you to “tell your story” about you, your creations and any information you feel is necessary to help potential buyers feel good about doing business with you.  Include a description of you, your creations and whatever inspires you, your art and whatever information you think will help a consumer make a decision to buy from you.
Event Manager
The event manager allows you to communicate with buyers what art fairs, events and other special showings or exhibits you’ll be attending.  Provide the name of the events, dates and locations.
Shipping Information
As a trAloolaTM artist you agree to ship any orders within 72 hours of receipt of notification of a sale.  Please provide as much information about you shipping policy to help consumers make an informed decision including your preferred shipping vendor, the anticipated time in transit (do you normally ship via ground/air/other?) and whether or not your shipping price includes insurance.
Return Policy Details
As a trAloolaTM artist, you agree to provide at least a 7 day window for a buyer to review an item and consider a return.  The 7 days will be calculated based on an average of 5 days in transit from the day you ship the item which you can confirm on your Sales History from the Artist Home page.  You may extend that review period up to 28 days in the Return policy details section when setting up your booth.  Please enter the shipping date in your Sales Manager, this will start the clock on the return period plus 5 days.  Otherwise the timeframe starts after the 72 hour shipping grace period.
Responding to a Buyers Question
If a buyer has a question for you about your art, they can email you with the Contact Artist option from your booth page.  We highly recommend you reply as soon as possible to your buyers and potential customers. 

*trAloolaTM holds the privacy and personal information of our consumers and artists in the highest regard and take all measures to ensure their privacy.  In order to protect your privacy, we highly recommend you do not provide any personal information in these communications.
Dispute Resolution
trAloolaTM does not represent any of the merchandise on the site.  It is the responsibility of each artist to provide accurate and truthful information about their goods.  If for any reason you are not satisfied with any aspect of a transaction on trAloolaTM you may create a dispute and try to work it out directly with each artist.  Click on Dispute Resolution from the artist’s booth to begin this process.
My Rave Reviews
Buyers on trAloolaTM have the opportunity to communicate to the artist and other buyers their experiences about the artist and items you’ve purchased.  If you have purchased an item on trAloolaTM, you will have (Reviews Due) next to this section.  Reviews are organized by leaving one, two, or three palettes based on your level of satisfaction.  You may also leave a personalized comment up to 90 characters in length.

You can view the reviews for an artist by going to the artists home page and clicking on Rave Reviews in the lower left hand corner of the page.
Item Descriptions
Creating a description for your items will help consumers make an informative decision about your items and purchasing from you.  When describing an item, include your inspiration for the item,  the color, shape, texture and anything else that help describe it.
Set Up Booth
After you register as an Artist and Buyer, this where you create your home page on the site.  You can add a personal photo, a banner, logo, description of yourself, your inspiration as an artist, shipping and return policies and other details about shopping at your booth.
Vacation Manager
Everyone needs a vacation.  Or maybe you’re away at an art fair or exhibit.  Enter the dates that you will be away in the Vacation Manager link on the Artist Home page and the date you intend to resume shipping.  This will allow buyers to continue to search, browse and buy your items but it will alert them to the delay in shipping.
Wholesale Sales
Coming Soon
What is the Inventory Manager?
The inventory manager is where you will upload pictures; create a description of your items, set the price, enter the quantity available and other merchandising details for each item in your booth.  Once you have your items uploaded into your booth, the inventory manager will track items for you once they are sold and deduct the number available from your inventory.  You will receive a notification whenever you make a sale and if your inventory is running low.

The order that the items are listed in will indicate how they will appear in your booth.  The first item will be at the top left and the last will be the bottom right.  You can move items up and down in the inventory list to determine how you’d like them to appear on your booth page.
What is the Affiliate Marketing Program?
Coming Soon
About | Terms of Use | Privacy | Press | Contact | Help