Artist FAQs
trAloolaTM is the only online art fair exclusively for artists and craftspeople to
display, merchandise and sell their art to an enthusiastic base of art lovers. It’s
like an art fair that lasts 24 hours a day, 7 days a week all year long, except
you never have to leave your home.
Why should I use trAloola TM?
trAloolaTM allows an artist to concentrate on what they are good at…creating their
work. It’s exclusive to artists and craftspeople, easy to use, allows you
to manage the costs associated with online sales and is RISK FREE! Once you’ve
set up your booth, let trAloolaTM handle the rest, including: centralized payment
processing, automated tax calculations, reporting, even an affiliate program that
allows you to earn money by marketing trAloolaTM on your own site. Increase
your sales and reduce your costs.
How Much does it cost for me to use trAloola TM’s services?
There is no charge for setting up a booth on trAloolaTM. When you make a sale
trAloolaTM will collect 10% of the item(s) price and pass any taxes collected and
shipping money directly through to you. There are no monthly fees, no photo
hosting fees, and no listing fees. You never pay unless you make a sale.
trAloolaTM will close the books on the 17th of each month at noon CST. On the
21st of each month,(or the first business day following the 21st)
trAloolaTM will credit your bank account on file for the items sold from your booth.
Your payment will include the cost of your item less the 10% commission, plus taxes
and shipping collected. We will also pay you for any affiliate money earned
and debit your account for any returns that have been confirmed.
Feel Free to window shop, search and browse on trAloolaTM. However, in order
to buy or sell you will need to Register. You can do this by clicking the
Register/Log in option at the top left and follow the steps provided. This
will provide us the information necessary to complete a transaction.
How do I start selling on trAloola TM?
To set up a booth on trAloolaTM, go to the homepage and click on the Register/Login
at the top left. You will need to register as an Artist and Buyer. Once
you are registered you can go to the Artist Home option and click on the Personal
and Banking Information, and complete that section. Next, click on Set Up
Booth and enter the details of your booth. Finally, click on Inventory Manager
and upload photos, descriptions, prices, inventory and shipping information.
Events Manager and vacation manager are optional tools for managing your booth.
Personal and Banking Information
It is necessary to fill in the Banking information to set up a booth on trAloolaTM.
This allows us to transfer the money from your sales to you electronically into
the bank account on file. Your bank account will be automatically credited
on the 21st of each month (or the next business day in the event the
21st falls on a weekend or holiday) for any amount earned on the site.
Once you have registered, you can enter this information under the Manage Your Booth
Section and click on Personal and Banking Info.
Your booth description will appear on your site home page. This is an opportunity
for you to “tell your story” about you, your creations and any information you feel
is necessary to help potential buyers feel good about doing business with you.
Include a description of you, your creations and whatever inspires you, your art
and whatever information you think will help a consumer make a decision to buy from
you.
The event manager allows you to communicate with buyers what art fairs, events and
other special showings or exhibits you’ll be attending. Provide the name of
the events, dates and locations.
As a trAloolaTM artist you agree to ship any orders within 72 hours of receipt of
notification of a sale. Please provide as much information about you shipping
policy to help consumers make an informed decision including your preferred shipping
vendor, the anticipated time in transit (do you normally ship via ground/air/other?)
and whether or not your shipping price includes insurance.
As a trAloolaTM artist, you agree to provide at least a 7 day window for a buyer to
review an item and consider a return. The 7 days will be calculated based
on an average of 5 days in transit from the day you ship the item which you can
confirm on your Sales History from the Artist Home page. You may extend that
review period up to 28 days in the Return policy details section when setting up
your booth. Please enter the shipping date in your Sales Manager, this will
start the clock on the return period plus 5 days. Otherwise the timeframe
starts after the 72 hour shipping grace period.
Responding to a Buyers Question
If a buyer has a question for you about your art, they can email you with the Contact
Artist option from your booth page. We highly recommend you reply as
soon as possible to your buyers and potential customers.
*trAloolaTM holds the privacy and personal information of our consumers and artists
in the highest regard and take all measures to ensure their privacy. In order
to protect your privacy, we highly recommend you do not provide any personal information
in these communications.
trAloolaTM does not represent any of the merchandise on the site. It is the
responsibility of each artist to provide accurate and truthful information about
their goods. If for any reason you are not satisfied with any aspect of a
transaction on trAloolaTM you may create a dispute and try to work it out directly
with each artist. Click on Dispute Resolution from the artist’s booth to begin
this process.
Buyers on trAloolaTM have the opportunity to communicate to the artist and other buyers
their experiences about the artist and items you’ve purchased. If you have
purchased an item on trAloolaTM, you will have (Reviews Due) next to this section.
Reviews are organized by leaving one, two, or three palettes based on your level
of satisfaction. You may also leave a personalized comment up to 90 characters
in length.
You can view the reviews for an artist by going to the artists home page and clicking
on Rave Reviews in the lower left hand corner of the page.
Creating a description for your items will help consumers make an informative
decision about your items and purchasing from you. When describing an item,
include your inspiration for the item, the color, shape, texture and anything
else that help describe it.
After you register as an Artist and Buyer, this where you create your home page
on the site. You can add a personal photo, a banner, logo, description of
yourself, your inspiration as an artist, shipping and return policies and other
details about shopping at your booth.
Everyone needs a vacation. Or maybe you’re away at an art fair or exhibit.
Enter the dates that you will be away in the Vacation Manager link on the Artist
Home page and the date you intend to resume shipping. This will allow buyers
to continue to search, browse and buy your items but it will alert them to the delay
in shipping.
Coming Soon
What is the Inventory Manager?
The inventory manager is where you will upload pictures; create a description of
your items, set the price, enter the quantity available and other merchandising
details for each item in your booth. Once you have your items uploaded into
your booth, the inventory manager will track items for you once they are sold and
deduct the number available from your inventory. You will receive a notification
whenever you make a sale and if your inventory is running low.
The order that the items are listed in will indicate how they will appear in your
booth. The first item will be at the top left and the last will be the bottom
right. You can move items up and down in the inventory list to determine how
you’d like them to appear on your booth page.
What is the Affiliate Marketing Program?
Coming Soon
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